Privacy Policy

When you contact us through our website or by email, we collect the information you provide — typically your name, email address, phone number, travel dates, and details about your enquiry. This information is submitted through our contact form or sent directly to bookings@srilankaholidaystours.com.

We do not collect payment card details through our website.

We use the information you share solely to respond to your enquiry, build your personalised itinerary, send booking confirmations, and communicate with you throughout your trip planning. We may follow up by email or WhatsApp if you have indicated a preference for that.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Our website uses Google Analytics (via Google Tag Manager) to understand how visitors use the site — pages visited, time spent, and general traffic patterns. This data is anonymous and aggregated. It helps us improve the website but cannot be used to identify you personally.

We use WhatsApp as a communication channel for some customer interactions. If you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy.

Our website uses cookies placed by Google Tag Manager to collect basic analytics data. These cookies do not store personal information. You can disable cookies in your browser settings at any time, though this may affect how some parts of the site function.

We retain enquiry and booking information for [X] months after your trip is completed, or after your last contact with us if a booking was not made. After this period, your data is deleted from our records.

You have the right to request access to the personal information we hold about you, or to ask us to delete it. To make a request, email us at bookings@srilankaholidaystours.com with the subject line "Data Request." We will respond within 14 days.

If you have any questions about how we handle your information, please contact us at bookings@srilankaholidaystours.com.